Frequently Asked Questions
What is Honest Hour?
Honest Hour is a place that provides counselling services to help solve mental problems without compassion and criticism. It was established in 2019 and made up of certified counselors who specialize in counseling and employ counselors in the field of psychology.
Is Honest Hour the right choice for us?
If you are determined to have better than your current situation and more practical life, Honest Hour may be the right choice for you. Honest Hour is helping to solve the things that are disturbing your happiness, hinder your purpose in life- stress, worried dances, depression, trauma, anger, relationship problems, generation gap issues between parents and children, problems with lack of self-confidence, and also LGBT issues.
But if the following points are relevant to you, Honest Hour is not the right place for you, 1. If you have any intention of harming yourself or others 2. When you are in an emergency or in a crisis 3. If you have been hospitalized with a mental illness or you have been advised by a psychiatrist for specialized psychiatric care 4. If you don’t have access to use the internet or it is difficult to use
How to contact the counsellor?
If you want to get counselling, you can book in 2 ways. 1. Conversation with Counselor via internet call 2. Video chat with a counsellor
How can we know if you have effective counselling?
When starting counselling, you need to understand what problems you want to solve. To build a good relationship between you and your counsellors, your feelings and thoughts need to be shared and expressed truthfully. You need to know the personality of your counselor and the way of his/her problem approach is right for you or not. If you are not comfortable, you can choose another counselor. You also need to participate if your counselor wants you to develop a positive attitude by showing your behavior patterns and thinking patterns.
Honest Hour, we can only move forward based on the feedback and recommendations of each client. We rejoice every time when your feelings are comfortable and we hear that you are ready to move on.
Can I remain anonymous?
You don’t need to enter your full name when booking, you only need to enter one contact information. You can choose any “nickname” you like. For your counselling appointment, only the date, time and phone number will be requested and it will be stored securely.
How do I know if my privacy is safe or not?
You don’t need to identify yourself. Everything you say to your counsellor is protected in accordance with the counsellor's code of conduct.
How can I choose a counsellor?
Senior counsellors are experienced counsellors and therapists with basic and advanced counselling certificates and have experience in counselling in related fields.
Junior Counsellors are those who have passed the basic counselling certificates and are qualified for the working hours prescribed for therapy and counseling.
How does Honest Hour maintain the quality of counselling service?
The counsellors must comply with the ACA ( Australia Counselling Association) code of conduct. For professional supervision, we plan monthly supervision with experienced psychotherapists, continuous study of overseas and local counselling and teaching.